Tickets

 Contents:

  1. How do you buy tickets?
  2. When do tickets go on sale?
  3. How many tickets will be available?
  4. Ticket types and cost
  5. Can Tickets be refunded?
  6. Mayday Tickets
  7. New Horizons Tickets
  8. General Sales Tickets
  9. Subsidised Tickets
  10. Anathi (Community) Tickets
  11. Pensioner Tickets (70 years and older)
  12. Kids Tickets (14 years and younger) & Minor Tickets (15 – 17 years)
  13. Direct Distribution Tickets
  14. Vehicle Passes
  15. Work Access Passes (WAPs/Early Access)
  16. How to access the event – ticket verification at the gate. 
  17. Gate opening times.
  18. Buying, selling and transferring tickets.
  19. STEP (Secure Ticket Exchange Programme.)
  20. TicketPony
  21. No excuses accepted at the gate. 
  22. Further reading
  23. Need help with something not on this list?

 

How do you buy tickets?

Log into your Burner Bio here (or create one here) and then click the ‘Buy Tickets’ button to be taken to the ticket checkout on our ticketing agent’s website.
 

When do tickets go on sale?

General Sales: Tue Oct 29 2019 @ 10h00 – Thu 9 April 2020 @ 12h00 (or until the event sells out, whichever comes first)
Mayday Tickets:
Thurs 29 Aug 2019 @ 12h00 – Fri 24 April 2020 @ 17h00 (or until the event sells out, whichever comes first)
 

How many tickets will be sold for AfrikaBurn 2019?

A maximum of 13 000.
 

Ticket Types & Cost

  • New Horizons Ticket: R2,500
  • General Sales Ticket: R1,985
  • Early Bird Mayday – R2,700 / 2020 Mayday Ticket: R3,500
  • Kids Tickets (14 and under): R250 (or R300 at the gate)
  • Subsidised Tickets: R695
  • Anathi Tickets: R200
  • Minor Tickets: R1,985 
  • Vehicle Passes: R250 online or R300 at the gate
     

Can Tickets be refunded?

Our event tickets are not refundable – but you are able to resell your ticket/s, as we offer three methods of safely and securely reselling your ticket, via our ticketing agent’s platforms, so that you can recoup the cost of your ticket.

For info on how to safely resell your tickets, please see the info below for:

  1. Buying, selling and transferring tickets.
  2. The Secure Ticket Exchange Programme.
  3. TicketPony

 

General Sales Tickets

Price: R1,985
Sales Start: Tue 29 October 2019
End Date: Thu 9 April 2020

Limited to 2 tickets per person. If you’re buying for someone else you need their:

  • Name & Surname
  • ID Number (Passport number if they are not a South African citizen)
  • Email
  • Cell Number
  • Off-site emergency contact/next of kin details
  • Name of their onsite emergency contact
  • Tankwa Address (if known)

 
The second ticket holder will also require a Burner Bio. If they don’t have one, tell them to  create one.
 

Subsidised Tickets

Price: R695

Designed to make our event accessible to those not able to afford the full ticket price but can afford a reduced-price ticket, subsidised by AfrikaBurn.

Applicant categories include students, single parents and others who wouldn’t be able to participate without a little assistance. If you feel you match that description, you can motivate for a subsidised ticket.

PLEASE NOTE – these tickets can’t be transferred or sold, as they’re awarded on the basis of a motivation from a specific person. These tickets can be refunded right up until the event by contacting Quicket and requesting a refund provided the ticket hasn’t been checked in.

Applications Open: Mon 4 Oct 2019 @ 12h00.
Applications Close: Mon 30 Jan 2020 @ 16h00 / or once the application limit has been reached, which ever comes first.

You’ll be informed of the status of your application by the following dates, depending on when you submitted your application:

Mon 21 October 2019 @ 17h00
Mon 2 December 2019 @ 17h00
Mon 20 January 2020 @ 17h00
Mon 24 February 2020 @ 17h00

If your application is successful, you’ll receive a link to purchase your ticket before the deadline of Fri 27 March @ 16h00 (after which, your ticket will no longer be valid).

CLICK HERE to apply for a subsidised ticket.

Application Restrictions:

  • One per person. No couple or group applications (but feel free to reference each other in your applications if you wish)
  • You’re not able to submit an application on someone else’s behalf unless the applicant has a disability that prevents them from submitting it themselves.
  • You must provide proof of your income and expenses; applications without documentation can’t be considered.
  • Our Ticketing team won’t request additional documentation or clarification (so please ensure your application is complete prior to submission).

 

Anathi* Tickets

Price: R200

Anathi* Tickets are offered in recognition of the disparity within South Africa and acknowledge that many economically marginalised individuals don’t have the means to partake in AfrikaBurn. If this rings true for you, someone in your crew, or someone you know it could be their inroad to participation.

Coupled with an opportunity to apply for an Access Grant (welfare and/or transport), Anathi Tickets are means-tested and require submission of a bank statement, payslip or affidavit for each person applying.

Because they’re awarded to individuals on a case by case basis, Anathi Tickets cannot be transferred, or sold.

PLEASE NOTE: These tickets are only available to South Africans or people living in South Africa and nationals of other African countries.

Application Opens: For Ticket & Grant Combo: Mon 9 December 2019 @10h00
Applications Close: For Ticket & Grant Combo: Fri 31 January 2020 @ 16h00
For just Tickets: Fri 17 April 2020 @ 16h00.

To apply for Anathi Tickets, click here

*’Anathi’ means ‘they are with us’ in isiXhosa
 

Mayday Tickets

Maydays are specifically designed and cater to international participants who require a ticket to to AfrikaBurn to secure their travel arrangements and for whom the cost is manageable. In addition, these tickets subsidise the cost of other tickets which enable the event and make a substantial contribution to the developmental work of our movement.

Earlybird Mayday tickets go on sale directly after the event and are available to purchase until August that same year. Once Early Bird Mayday ticket sales end, the price of the Mayday tickets increase and are available to purchase until the Friday before the event officially opens its gates the following year.

South Africans are welcome to purchase the higher priced Mayday ticket, however please be aware that all tickets to AfrikaBurn are non refundable. If you would like to contribute financially towards funding artworks and social development work (but not the difference between a General Sales ticket price and a Mayday ticket price), you have the option of making a donation via the option available at the ticket checkout.

Mayday Tickets are limited to 2 per person.

2020 Mayday Tickets

Regular Mayday: R3,500
Sales Start: Thurs 29 August 2019 @ 12h00 (SA time)
Sales End: Fri 24 April 2020 @ 16h00 (SA time)

2021 Early Bird Mayday tickets go on sale Mon 4 May 2020 @ 10h00
 

New Horizons Tickets

Price: R2,500

As AfrikaBurn has grown beyond the main annual event, and in line with our mission to reinvent the world anew, this ticket type allows you to make a donation in support of AfrikaBurn’s year-round programme of arts, social development initiatives, and new projects that are designed to facilitate the growth of our community and enable sustainable systems to be developed for our main event.

Whilst this ticket type doesn’t come with any privileges or direct benefits to you as a buyer, purchasing New Horizons will go a long way to enabling our organisation and community to look toward new horizons.
 

Pensioner Tickets (70 years and older)

Price: R0

Pensioner tickets are available to participants 70 years and older. To apply, email a copy of your ID/Passport to: [email protected]
 

Kids Tickets: (14 years and younger) & Minor Tickets (15 – 17 Years)

Price:
Kids – R200
Minor – Full Price (ie: R1,985)

Sales Start: Tue 29 Oct 2019 @ 10h00
Sales End: Thu 9 Apr 2020 @ 16h00* (or until sold out, whichever comes first) 

NB: Minor Tickets function the same manner as General Sales tickets, and are not available at the gate. 

Kids Tickets are available to kids 14 years and younger. When purchasing a Kids Ticket you will need to state that you are the parent/guardian of the child who will be entering the event with that ticket. These tickets are available at our event gate.

Minor Tickets are full priced tickets available to young adults between the ages of 15 and 17. These tickets can only be bought by parents/guardians over the age of 28 years old. This means that parents/guardians bringing young adults between that age need to register them on their Burner Bio provided they are over the age of 28 years old. Adults aged 28 and over are only able to register a maximum of 4 minors & kids on their Burner Bio. This is to ensure that there is enough adult supervision of minors onsite.

To buy either a kids or minor ticket to AfrikaBurn, you’re required to fill out the Agreement of Guardianship form and/or the Parent/Legal Guardian Indemnity form and upload it to the ticket page when purchasing the kids/minor ticket.

PLEASE NOTE: All tickets scanned in at the gate will alert our Box Office Crew that the person being scanned in is a Child or a Minor. The guardian of that child/minor will need to identify themselves to the Box Office Crew so that they can verify that the Guardian is 28 years and older. Minors travelling with a Guardian younger than 28 years old will not be allowed access to the event.
 

Direct Distribution Tickets

DDT’s are available to Collectives with registered projects by request only, before the General Sale and post the event selling out. Please consider though the extra admin associated with the allocation of DDT’s (ie: project leads would need to administer the allocations to their Collective members). If you’d like to create a Collective or find out more about them, log in here.

We encourage you to direct your crew to General Sales instead of DDT’s – but we do realise that in some cases this category of tickets can help you secure crew members for your project, which is why the option remains available to you.
 

Vehicle Passes

Price: R250 online / R300 at the gate
Sales Start: Tue 29 Oct 2019 @ 12h00 (SA time)
Sales end: Vehicle Passes will be available online right up until after the event. Vehicle Passes are also available to purchase at the gate. (Cash & card accepted)

VP’s are designed to encourage ride-sharing, reduce the number of cars on our event site and on the R355 (road) to AfrikaBurn. One Vehicle Pass is required per vehicle entering the event.

PLEASE NOTE: If you have registered a Collective, you’ll be able to request a limited number of free Vehicles Passes that will be sent directly to you to distribute amongst your Collective crew. Once purchased, Vehicle Passes are non-refundable. Mutant Vehicles (on trailers), Caravans and Trailers do not require a Vehicle Pass – but motorcycles do. Your vehicle pass does not need to match your name and ID number.
 

Work Access Passes

If you’re part of a Collective with a registered project, you’ll be able to request a number of Work Access Passes via your Collective (on our Tribe system), which will allow you & your crew access to the event before Monday 27 April 2020. Without a Work Access Pass, you will be denied entry into the event site.

Please don’t arrive at our event without a WAP before our gates officially open for the event week. Our gate crew will unfortunately not be able to let you in, and you will be required to camp outside the gate or leave and return on Monday 27 April when the event officially starts.

WAP’s are in place to limit the amount of people onsite before the event officially starts to just the folk actively working on creative projects and the core AfrikaBurn crew. This is to ensure that AfrikaBurn has enough infrastructure in place before gates open to comfortably support the full amount of people onsite, and not to exhaust our resources before the event officially starts. For liability purposes AfrikaBurn is also required to know the exact amount of people expected on site.
 

Ticket verification at the Gate

You need these things on arrival at our event gate:

  • A valid barcoded AfrikaBurn 2020 ticket from Quicket.
  • Your ticket needs to be in your name as displayed on your ID/Passport. (Drivers Licences and a copy of your ID/Passport are accepted). Your face needs to match the picture on the ID/Passport you present at the gate.
  • If you arrive before gates officially open (9am Mon 27 April), you’ll need to present a Work Access Pass to enter our event site. No WAP, no entry.
  • If you’re the official guardian of a child/minor you need to bring the signed affidavit from the parent/legal guardian of the child/minor you are the elected guardian for.

 

Gate Opening Times

Early Arrivals (Work Access Pass holders only)

Mon 20 April 2020 – Wed 22 April & Sun 25 April 2019: 09h00 – 19h00
Thur 23 April 2020 – Sat 25 April 2019: 09h00 – 01h00
Sun 25 April 2020: 09h00 – 19h00

NOTE: gates CLOSE at 7pm on Sunday 26 April (ahead of the event’s official opening time of 9am on Mon 27 April). If you have a WAP and plan to be on site by Sunday evening, please ensure you plan ahead enough to be through the gate on time.

Event Days

Monday 27 April 2020: 09h00 – 01h00
Tuesday 28 April – Thursday 30 April 2019: 08h00 – 01h00
Friday 1 May 2020: 08h00 – 19h00
Saturday 2 May 2020 – Sunday 3 May – GATE CLOSED/EXIT ONLY.
 

Buying, selling and transferring tickets

From the moment you buy your ticket ’til you arrive at our event gate, a number of different scenarios relating to your ticket could take place. Check out the table below, which will ensure that you A) Arrive at the event gate with all your ticket admin in order, and B) don’t get taken for a ride should you wish to buy or sell your event ticket privately.

 

  

Editing the details on your ticket

If you find that the details on your ticket do not match the details on the ticket holders ID/Passport, or your circumstances have changed (e.g: Your partner is no longer coming to the Burn, but your daughter is) then you do have the option of editing the details on this ticket.

Please note: You have ONE CHANCE to edit the details on this ticket so make sure you insert the correct details, as you can’t go back and change it again.

· Log into Quicket, and click on your username (at upper right)
· Locate and click on “My Tickets”
· Find your AfrikaBurn 2020 ticket
· Alongside Options, click “Edit Details”
· Change the details of the ticket, and click Save

Please ensure that the person whose details are on the ticket has registered a Burner Bio.
 

Transferring Tickets

Transferring a ticket can happen any time right up until the last day of the event. Here’s how:

· Log into Quicket, and click ‘My Tickets’ under your username at upper right
· Click “My Tickets” on the left hand side of the page.
· Find your AfrikaBurn 2020 ticket
· Alongside Options, click “Transfer Tickets”
· Use the option to transfer the ticket to a new recipient

Once you transfer your ticket to the new owner, the barcode will be cancelled and a new barcode will be issued to the new recipient. Please ensure that you enter the correct email address in (both times) as the transfer cannot be reversed.

If you’re purchasing a ticket from a friend, let them know to transfer the ticket to you, as above.
 

The Secure Ticket Exchange Programme: STEP

STEP only opens when event tickets are sold out.

STEP enables tickets to be resold in a secure system operated by our ticketing agent,  Quicket. If you don’t know anyone to sell your ticket to, or you’d like to buy a ticket to AfrikaBurn but don’t know anyone selling a ticket, then STEP is the best and safest option.

How does STEP work?

Buyers & sellers are placed in a queue, and matched when they reach the front of their queues. The buyer has 24 hours to purchase the ticket once they receive the notification from Quicket that a ticket is available to them. Failure to purchase the ticket will result in it being offered to the next person in the queue and the buyer who failed to purchase gets removed from the queue.

  • Refunds: If the seller places more than one ticket into STEP, they will only be refunded when the last ticket has been sold i.e. the seller will not be refunded as tickets are sold. All refunds are processed once a week on Friday.
  • Mayday Ticket holders are not able to sell their ticket on STEP and are encouraged to use TicketPony instead (see below for info on TicketPony).
  • If you have had a ticket transferred into your account, you’re unable to put your ticket onto STEP as you’re not the original buyer of the ticket. We urge you to use TicketPony to sell your ticket on.
  • If you’re in the queue waiting for a ticket to become available to buy, but in the meantime you have managed to find a ticket privately, please log into Quicket and go to the inbound queue and remove yourself to give others behind you in the queue a better chance of securing themselves a ticket.

STEP Links:  

General STEP info

STEP closes on Wednesday 22 April 2020 @ 12h00, after which point no one will be able to enter the queue. By Fri 24 April 2020 @ 16h00 all unsold tickets will be returned to their owners (and will appear in your Quicket basket again). This will give the owner enough time to try and sell their ticket privately. (We urge you to use Ticketpony for the secure exchange of tickets/payment if you do manage to find a buyer)
 

TicketPony

If you are buying or selling a ticket to someone you don’t know very well, and are concerned about the secure exchange of that ticket and the money, then we urge you to use TicketPony for the secure exchange of payment and ticket.

It’s kak, but it’s a fact: desperate sellers and buyers have either been sold fake tickets or never received payment. So even if you think you sort of know the person buying or selling a ticket, rather use TicketPony to eliminate the risk of being taken for a ride.

How TicketPony works:

You’ll be able to load your ticket onto TicketPony by clicking the “Sell your ticket” option at the top left hand corner. Once the buyer accepts the purchase they pay TicketPony for the ticket. The money is then transferred into your account the following business day, and the ticket removed from your Quicket account and transferred to the buyer, who can log into Quicket and download the ticket from there.

The original barcode will be cancelled and that ticket will no longer be valid. The transferred ticket will be issued with a new bar code which will allow the new owner of the ticket access into the event.

A 5% fee will be charged to the seller and 7.5% will be charged to the buyer (which includes payment processing fees). This is a small price to pay to ensure the secure exchange of funds and the legitimacy of your ticket.

Non-South African users of TicketPony, please note: you will need to communicate with TicketPony to facilitate a transaction to your PayPal account. If you have any queries, mail [email protected]
 

The AfrikaBurn Gate

Our Ticketing crew and ticket vendor have made it almost impossible to arrive at the gate with a fake AfrikaBurn ticket – but scammers persist, and prey on the desperate. Don’t get caught out or taken for a ride: rather use the secure ticket exchange facilities (STEP, Ticket Transfer, TicketPony) as detailed above.

Finally – before you hit the road, make sure that you actually have your ticket printed, or downloaded on a phone/ tablet (which has battery life). Please also ensure that your correct details are on the ticket. If not, our Ticketing crew cannot verify that the ticket is indeed yours, and you will not gain access to the event.

Practice Radical Self Reliance – don’t rely on the patchy-at-best internet connections dotted sparsely around the Tankwa Karoo to get your ticket admin in order. Make sure everyone travelling with you has all ticket related admin sorted before you leave too – it will eventually become your problem if they don’t. Trust us, we’ve been watching this movie for years!
 

Further reading:

Burner Bio FAQ’s
Direct Distribution Ticket FAQ’s 
What’s In A Ticket Price?
 

And lastly…

Thank you, whoever you are and wherever you may be, for making AfrikaBurn happen!

p.s:

1) The entire event is created by a spirit of participation and volunteerism. If you’d like to pitch in, please consider volunteering by checking out our Participation page, which has loads of links and info on how you can contribute.

2) AfrikaBurn is not like any other event – so you REALLY want to be as prepared as possible. Please browse the links on the Preparation page – and be sure to read the Survival Guide, and share it with your campmates or crew. It will go a long way to making sure your experience is comfortable, safe – and that you understand how the event works.

 


 

Need help with tickets?

For Quicket-related problems mail [email protected] or call 021 424 9308 (during office hours).

If you’re struggling to log into our site, or are having issues with your Burner Bio, email [email protected]

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